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the x-ray group
Patient Mobile App
The X-Ray Group Patient is an App to view your medical images conveniently online via your smartphone or device.
This technology is available to patients attending one of our clinics for radiology testing. It enables you as the patient, secure access to your personal medical images following your scan.
Download via the Apple App Store for IOS devices or from Google Play for Android devices
How does the App work?
SMS Message
After attending your appointment at The X-Ray Group, you will receive an SMS text message or email with information that will enable you to activate your private account.
If you do not wish to activate your account simply delete this message and nothing more will happen.
Activate your account
If you choose to activate your account, follow the prompts and download The X-Ray Group Patient APP from the Google Play Store or Apple App Store to your smartphone or tablet device.
Then follow the steps of the account activation process.
Viewing your Images
Once activated, you will be able to securely access your images using the The X-Ray Group Patient APP on your smartphone, or online via our web portal www.patient.thexraygroup.com.au
Please Note: Your images will reach your account approximately 7 days after your appointment.
Radiologist report
The report from the Radiologist, which are the results of your test, will be available to you after 7 days. Your referring doctor will receive the report first, usually within 2 days of your appointment.
Consult your doctor
It is important that you follow the normal procedure of obtaining your results from your Doctor, whether it be by phone or a follow-up appointment with them.
They understand your clinical history and are best placed to explain your results and answer your questions.
What you need to know?
activation
Before your appointment at The X-Ray Group, the reception staff will ask you for your mobile number (or email address if preferred).
Once your examination has finished you will receive an SMS text message to your smartphone containing your activation link.
Click on this link to activate your account and download the The X-Ray Group Patient APP from the Apple App Store or Google Play Store.
Alternatively, if you have selected to receive the link via email, click on the link in your email to access your images online, which will take you to our portal www.patient.thexraygroup.com.au
Upon your first login, you will be asked to enter your username which is the mobile telephone number or email address you provided the reception staff.
You will be asked to set a password during the account activation process – be sure to make this something memorable as this will act as your password for future access to your images.
If you forget your password, please select the ‘Forgot your password?’ option located at the bottom of the login screen.
A password reset link will then be sent to you.
General
The ‘Request an Appointment’ feature allows you to arrange a booking at one of our radiology clinics.
Simply select the type of imaging service required, choose your preferred location, time and date, then upload a photo of the referral form provided to you by your doctor.
Once submitted, a member of our staff will contact you to book and confirm the appointment.
Your images may not be finalised or ready for viewing.
If you do not receive an SMS or email 24 hours after your examination, please contact our technical support team by emailing xrgpatient@thexraygroup.com.au
All The X-ray Group patient information is stored at a highly secure Australian Tier IV Data Centre. The X-Ray Group Patient App is GDPR (General Data Protection Regulation) compliant.
Other people cannot sign into your account using your phone number or date of birth, as you will have set a secure password during the account activation process.
Your results are also available via a web portal, which you can access by visiting www.patient.thexraygroup.com.au.
To sign in, you will need to set up your account by following the link sent to you in the activation email.
images
Providing the referring doctor has granted access, most results will be available approximately 7 days after the examination has been reported by a The X-Ray Group Radiologist, apart from Obstetric Ultrasounds images, which will be available to view 3 hours after the scan.
Images can be saved from the The X-Ray Group Patients APP, and web portal by clicking the ‘Export’ option on the study tile.
Yes, you can easily share your images by selecting the ‘Share’ icon in The X-Ray Group Patient APP or web portal. You can also choose how long you would like the recipient to have access to your image.
Please note, the recipient will need to know your date of birth to be able to see your shared image.
Images can be saved from the The X-Ray Group Patient APP, and web portal by clicking the ‘Export’ option on the study tile.
No additional storage is required to view images.
Viewing your images is similar to viewing a standard web page.
Your images may not be processed yet. It could take up to 7 days for your images to reach your account. Otherwise, your doctor may have requested that your images are not made available using the The X-Ray Group Patient APP – please discuss this with your referring Doctor should you wish to obtain a copy of your images.
If your images are not available after 7 days, please send an email to xrgpatient@thexraygroup.com.au with your full name, date of birth, and the date of your test at The X-Ray Group.
If your doctor has requested that your images not be available on the APP our support team will let you know.
Your results are also available via a web portal, which you can access by visiting patient.thexraygroup.com.au To sign in, you will need to set up your account by following the link sent to you in the activation email.
The X-Ray Group Patients APP and portal is new technology and will only show images from 1st March 2020 onwards. Should you wish to access any results prior to March 1st, please email xrgpatient@thexraygroup.com.au with the following information:
- your full name
- your date of birth
- date of the examination
- type of examination and body part
Please don’t hesitate to contact the The X-ray Group IT department again, if you require further assistance.
Our IT department can assist with account creation, please email xrgpatient@thexraygroup.com.au for technical support and gaining access to previous imaging.
Results
The result of your test is a report from a Consultant Radiologist.
This will be available to your Doctor within approximately 2 days of your scan.
Please allow time for your referring practitioner to discuss your results with you directly. The report will be available on your app account 7 days after your appointment with The X-ray Group
You can easily share your images with family or other health practitioners by viewing the desired study and selecting the ‘Share’ icon. You can also save your images by selecting the ‘Export’ icon.
If you require assistance with The X-Ray Group Patient App, please email xrgpatient@thexraygroup.com.au with a description of the matter.